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Scope

Hospital issue analysis & response as per set SLA

Approach

Maintain dedicated team 

  • Team with knowledge on Imaging modalities
  • Issue reproduction in modality environment
  • Analysis , Field Service Bulletin ( FSB) & CAPA support

Defined workflow

  • Template for analysis result
  • Knowledge repository

Infrastructure

  • Optimized use of test machines with different version setup

Quarterly analysis

  • Identify improvement area & corrective action
     

Benefits

  • QuEST supports customer to respond to end user with in one day
  • Service engineer concludes the environmental issues by referring analysis manual on the spot which reduced reporting of similar issues from 50% to 25%
     

Results

  • Enables customer to focus on core development rather than L3 support