Hospital issue analysis & response as per set SLA


Maintain dedicated team 

  • Team with knowledge on Imaging modalities
  • Issue reproduction in modality environment
  • Analysis , Field Service Bulletin ( FSB) & CAPA support

Defined workflow

  • Template for analysis result
  • Knowledge repository


  • Optimized use of test machines with different version setup

Quarterly analysis

  • Identify improvement area & corrective action


  • QuEST supports customer to respond to end user with in one day
  • Service engineer concludes the environmental issues by referring analysis manual on the spot which reduced reporting of similar issues from 50% to 25%


  • Enables customer to focus on core development rather than L3 support