The emergence of competition (resulting in lower bill rates) as well as rising operational costs (wage, infrastructure, overheads) have put tremendous pressure on the margins of ESO companies. A popular method to retain/improve margins as well as to beat the competition is to improve productivity. Productivity initiatives are driven to reduce time taken to complete a task or the number of people required to perform a task. While they are essentially a combination of process improvement and/or automation, this forms the stepping stone for innovation in the organization. As productivity initiatives are not restricted to specific individuals or teams, the success depends on the culture that is built in the organization.
At QuEST, we launched the Operations Productivity Improvement Initiative in Sep 2012. The major difference from earlier drives were
Starting from a few ideas per week, we now get about 30-40 ideas per week across the globe. Over 100 of these ideas have been funded and close to 40 of them have already been implemented resulting in savings of several hundred thousand dollars to our customers and ourselves.
The culture of sharing ideas, the process of evaluating them, funding them and bringing them to fruition are the building blocks to the next step of innovation. At QuEST, we believe that the culture needs to be incorporated first and the results would follow. We followed Kotter’s 8-steps for creating this change:
The success of the productivity initiative has made us to believe that companies like QuEST can begin their innovation journey through the same steps. The significant improvements in process that have saved several hundreds of thousands of dollars for our customers is well appreciated by the customer, is seen as a differentiator for us and opens up the mind of our staff to believe that they can think of improvements and implement them.
It has come to our attention that scammers have tried to mislead people by fictitiously claiming to be employees of Quest Global or posing as authorized recruitment partners. These entities are misguiding job-seekers by promising well-placed roles with our company and asking for money or a transfer of funds. Kindly note, Quest Global conducts a formal interview process in our search for extraordinary people. We would NEVER ask for payment at any stage of the recruitment process. Please do not transfer money or share personal financial details to anyone suggesting that they can provide employment with Quest Global.
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