QuEST with its 15+ years of experience has gained the expertise not only in developing products end to end but also developing innovative software applications leveraging the latest advancements in technology.
QuEST services for the communications eco-system spans across products like switches, routers, wireless firewalls, media servers, communication servers, signaling gateways and VoIP phones and across customer experience enhancements using disruptive technologies.
Product Engineering Services:
QuEST has helped its customer save time & resources by maintaining legacy systems (Platform Migration of L2/L3 Ethernet Switch), test automation (mobile apps, AVRs network modules and Hi-Fi systems along with product release testing), development of video security solutions and cloud-enabled mobile video surveillance among others.
QuEST services for the communication products range from embedded hardware & software to applications and testing.
Embedded Software & hardware
Verification & Validation
Telecom sector has been highly influenced by digitization, eventually the operators globally have been experiencing significant decline in top line. OTT services have replaced the traditional voice and messaging services that once formed the core of the business. It makes it obvious for the operators to explore new revenue opportunities & enhance the existing services. QuEST offers innovation using disruptive technologies for better customer service, enhanced workforce productivity and increased revenue through new business models. Telecom operators incorporating digital technologies can improve their profits by as much as 35%.
QuEST has a strong experience in engineering products and digital channels for telecom companies to deliver enhanced customer service, cut down support costs and improve employee productivity. Key offerings for the telecom sector include:
Augmented Reality Solution
Empower field service with immersive and smarter AR tool for error free maintenance
Field personnel in charge of on-site base station tasks like server operations and maintenance usually face several technical issues that need them to refer to product manuals, schematics and workflows. However, often the product manuals are tedious and difficult to comprehend which makes maintenance tasks slower and less efficient. QuEST boosts productivity of telecom field service by digitally transforming the conventional procedures through augmented reality.
Customer Support Automation
Deliver enhanced, consistent and proactive customer experience across Omni channels
Bad customer experience directly translates into increased customer churn & is evident by analyzing the challenges faced by operators. There are multiple, disparate legacy systems and multiple customer facing applications that requires repeated problem explanation to every customer service representative. The support teams, in most cases, do not have access to holistic view of customer history, interaction logs and problem details. In the lack of business intelligence on customer usage, behavior patterns, the experience delivered during customer support is far from truth.
Customer Self-Service Platform
Enable digital self-service channels for seamless services and support delivery with reduced cost
Telecom companies have huge customer based and wide reach connecting people globally. Having a self-service platform is important for telecom players to support, up-sell and cross-sell products and services with personalized experience.
QuEST provides business and technology consulting for building tailored customer self-service platforms for telecom companies.